Stock permitting, all orders are usually despatched within 24 hours, to arrive with UK customers within three working days, international customers within 7 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
If an item is returned to us uncollected and has to be reshipped, the customer will have to be charged for postage again.
If a parcel looks like it has been damaged/opened then the customer must sign that the package was not received in perfect condition.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt We will issue a refund on receipt, or exchange the item for a different model/ colour if preferred.
If the item you received is faulty, please contact Returns on 01332 586 995 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If you receive your item in a faulty condition you must notify us in writing within 7 days of receipt of the product.
If the item you received is not what you originally ordered, please contact Returns on 01332 586 995 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
This returns policy does not effect your statutory rights.
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