Shipments and returns

Free Delivery over £50.00 within the UK

Delivery

Stock permitting, all orders are usually despatched within 24 hours, to arrive with UK customers within three working days, international customers within 7 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

If an item is returned to us uncollected and has to be reshipped, the customer will have to be charged for postage again.

If a parcel looks like it has been damaged/opened then the customer must sign that the package was not received in perfect condition.

Returns

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt We will issue a refund on receipt, or exchange the item for a different model/ colour if preferred.

Please note:

  • Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem.
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and parcel itself as we will not accept parcels that incur duty charges.
  • If you receive your item in a faulty condition you must notify us in writing within 7 days of receipt of the product.
  • Dudeybaba do not pay returns postage unless an item is the wrong item or faulty
  • Please log in to your account and request an Returns RMA Number from your order history.

Faulty Item Received

If the item you received is faulty, please contact Returns on 01332 586 995 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If you receive your item in a faulty condition you must notify us in writing within 7 days of receipt of the product.

I Received the Wrong Item

If the item you received is not what you originally ordered, please contact Returns on 01332 586 995 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

This returns policy does not effect your statutory rights.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Dudeybaba Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited. You agree not to use these marks or any marks which are similar in colour without the written permission of Dudeybaba Limited.


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